1. Who We Are

Álvaro Moreira

Fedroclean

Cleaning, Maintenance and Gardening Services
Head Office: Portimão, Algarve
Email: geral@fedroclean.com
Phone: +351 93 515 65 93

We are the entity responsible for the processing of your personal data in the context of the services we provide.

2. What Data We Collect

During the commercial relationship or communication with Fedroclean, we may collect the following personal data:

• Identification Data: Full name, tax identification number (if applicable for invoicing).

• Contact Details: Phone number, email, and service location address.

• Service-related Information: Type of service requested, preferences, schedule, and frequency.

• Payment Data: IBAN (in case of bank transfers), payment confirmation via MB Way or other methods.

• Communications: Messages exchanged, emails, or call logs related to the services.

• Cookies and Browsing Data: Only when visiting our website (if applicable), to improve your user experience.

3. Purpose of Data Processing

We use your personal data for the following purposes:

• Scheduling and execution of services: Including domestic cleaning, deep cleaning, short-term rental (Airbnb) services, maintenance, and gardening.

• Administrative and financial management: Issuing invoices and receipts.

• Client communication: Confirmations, rescheduling, and customer support.

• Compliance with legal obligations: Such as tax and accounting requirements.

• Service improvement: Based on feedback and service history.

4. Legal Basis

We process personal data based on:

• The execution of a contract or pre-contractual procedures.

• Compliance with legal obligations.

• Our legitimate interest in managing and improving our services.

• The data subject’s consent, where applicable (e.g. for sending promotional communications, if authorized).

5. Data Sharing

Fedroclean is committed to never selling or transferring personal data to third parties. However, data may be shared with:

• An accountant, for fulfilling tax obligations.

• Banking or payment platforms, solely for processing transactions.

• Subcontractors or partners, when necessary to carry out services, always under a confidentiality agreement.

6. Data Retention

We retain data only for as long as necessary for:

• Fulfilling the service contract.

• Meeting legal deadlines (e.g. 10-year tax documentation).

• While valid consent exists for marketing communications.

After these periods, data will be securely deleted.

7. Data Security

We implement technical and organizational measures to protect data against loss, unauthorized access, alteration, or disclosure. Only authorized personnel have access to personal data, and all are bound by confidentiality obligations.

8. Client Rights

At any time, data subjects may:

• Request access, updates, or corrections to their data.

• Request deletion of data (where legally possible).

• Restrict or object to data processing.

• Request data portability.

• Withdraw consent (without affecting the legality of previous processing).

To exercise your rights:
Email: [geral@fedroclean.com]
Phone: +351 93 515 65 93

You may also lodge a complaint with the National Data Protection Commission (CNPD).

9. Cookies & Website

If you use our website, please note that we use cookies only to:

• Enhance navigation and performance.

• Analyze visit statistics.

You can configure your browser to refuse cookies.

10. Policy Updates

This Privacy Policy may be updated to reflect changes in our services or legal obligations. The updated version will always be available through our communication channels.

11. Contact

For any questions about our Privacy Policy or personal data processing, please contact:

Álvaro Moreira
Fedroclean
geral@fedroclean.com
+351 93 515 65 93